Q1: My language is English. How can I make a reservation?

A: Dear guest, please click the button below, select your language, and follow the steps to complete your reservation.

Q2: How can I confirm whether my reservation was successful?

A: After making your reservation, you can log in again to check your booking details or check your email for the confirmation.

Q3: Is it possible to make a same-day reservation?

A: Yes! Please check the store you wish to visit and make a reservation online. We will do our best to accommodate you if there are available slots. We recommend calling in advance to check first.

Q4: How can I modify my reservation’s date or time?

A: You can log back into the booking system to cancel your reservation and make a new one.

Q5: What if I’m running a little late but have a preferred stylist?

A: You can leave a note in your booking details.

Q6: After booking, can I pay by card in the store?

A: Dear customer, there’s a 3% bank processing fee for card payments. Transfers are also available.

Q7: Do birthday promotions require a reservation?

A: Birthdays can come directly, but we recommend booking in advance to avoid waiting.

Q8: Do I need to pay a deposit to make a booking?

A: All ROSA salons do not require a deposit, making your booking convenient and stress-free.

Q9: Are there recommended booking times?

A: If you want to enjoy our early bird discount, we suggest booking before 1:00 pm — you’ll get a NT$100 discount! Check our website for more promotions.

Q10: Is there a maximum number of people for booking?

A: There’s no maximum number, but we appreciate you booking in advance if you’re a large group, so we can prepare our team.

Q11: Can I select a specific ROSA stylist?

A: (For tourists, we cannot guarantee choosing a specific stylist; we appreciate your understanding.

Q12: Can I book for a friend or family member?

A: Of course! Just provide their name, phone number, and preferred service. If there are health issues or special accommodations needed, please let us know in advance.

Q13: Is there a waiting list if a booking is canceled?

A: If there’s a cancellation, we will prioritize notifying our waiting list. Please keep your phone handy.

Q14: Can I book additional services aside from the package?

A: Currently we do not provide separate services, but if there’s something you wish to omit from a package, we can customize it to suit your preferences.

Q15: Are phone numbers the same for all ROSA salons?

A: Each ROSA salon has its own phone number. Please check the official website for details.

Taipei Main Store – 2F., No. 62, Changchun Road, Zhongshan District, Taipei City ☎ 02-25626222
Sanchong Concept Store – No. 197, Zhongzheng South Road, Sanchong District, New Taipei City ☎ 02-29791111
Zhonghe Store – No. 227, Section 3, Zhongshan Road, Zhonghe District, New Taipei City ☎ 02-82266699
Taoyuan Store – 2F., No. 71, Datong Road, Taoyuan District, Taoyuan City ☎ 03-3328188
Hsinchu Store – No. 22, Minzu Road, East District, Hsinchu City ☎ 03-5215666
Taichung Flagship Store – No. 18, Gongyuan Road, Central District, Taichung City ☎ 04-22261999
Kaohsiung Store – No. 285, Fumin Road, Zuoying District, Kaohsiung City ☎ 07-5506806

Q16: How long after booking can I receive a confirmation?

A: The online booking is processed by the system. Once your booking is complete, you’ll receive a confirmation email.

Q17: Will being late affect my service time?

A: To avoid affecting other clients’ schedules, please let us know in advance if you will be delayed. We’ll do our best to accommodate you.

Q18: Is it possible to book multiple services in a day?

A: Yes! We suggest you let us know in advance, so we can arrange everything for your relaxation. ROSA is here to make you feel completely comfortable.

Q19: If I show your event QR code when booking, will I receive a discount?

A: Please let us know at the time of booking. Because payments are made after service, simply show your phone to redeem the discount.