Q1: What should I do if I’m not satisfied with the service?

A: You can provide your feedback at any time to ROSA Vietnamese Shampoo’s on-site customer service or beautician. ROSA values every guest, and we will address your concerns immediately to make sure you’re satisfied!~

Q2: Do the service staff provide professional advice?

A: Of course! ROSA’s beauticians will provide tailored service suggestions based on your needs, and you can also consult them directly on-site!~

Q3: May I take photos to remember this moment?

A: Yes! You’re welcome to take photos in the lounge — we even provide cute photo props for you! To protect the privacy of all our clients, photography is prohibited in the treatment area. And as our distinguished guest, especially if you’re a birthday guest in ceremonial attire, these photos will certainly become a unique memory!

Q4: What if I have an allergic reaction?

A: If you are allergic to certain products, please let us know in advance. We will adjust the products used to keep you safe!~

Q5: Are there any special services for the elderly?

A: Yes! Package A is a gentle and comprehensive option — perfect for elderly clients!~

Q6: Do service providers talk too much during the service?

A: We respect each guest’s preferences — ROSA beauticians will not interrupt your relaxation time!~

Q7: Are services available in languages other than Chinese?

A: Currently we provide service in Chinese and Vietnamese. Please let us know in advance if you have additional needs, and we’ll do our best to accommodate them!~

Q8: If I’m not satisfied with the pressure, can I ask the beautician to adjust it?

A: Of course! Please let us know at any time, and we’ll make the necessary adjustments!~

Q9: Will the beautician explain the process in advance?

A: Yes! Our beauticians will thoroughly explain the process before starting, ensuring you’re fully-informed!~

Q10: Is it possible to customize my service in advance?

A: Yes! We’re delighted to customize services to suit your preferences!~

Q11: Are there any special accommodations for pregnant women or clients with special needs?

A: Our beauticians can adjust or modify services for pregnant women or clients with special needs!~

Q12: If I’m not satisfied with a beautician, can I change to another one?

A: Yes! We’ll arrange for another beautician immediately to make sure you’re comfortable!~

Q13: What if I forget to bring my discount voucher?

A: Paper discount vouchers are just like cash — please keep them safely and bring them to redeem in person. For digital vouchers, our customer service team can help you check directly!~

Q14: Do you provide after-care instructions after the service?

A: Yes! Our beauticians will provide simple and helpful after-care instructions tailored to your condition!~

Q15: Is it possible to become a member on the spot?

A: If you join our official LINE, you become a valued member. We regularly provide promotions and service notifications directly to your phone!~